IT support for online learners
We understand that learning online is a challenging adventure. IT support is available to online learners just as it is to those studying on-campus.
However, as online learners in our Open Distance Program, user must at least use a computer with similar or higher than Intel Pentium CPU N4200 1.10GHZ (4CPUs), dual Core and 4.0 Gigabyte RAM specification to have a positive experience while using the ODL system, . Users also need a high internet bandwidth, recommended 1Mbits download and 0.5 Mbits upload speed.
Virtual Private Network (VPN) UTM
Universiti Teknologi Malaysia created a virtual point-to-point connection through the use of dedicated connections for our remote students. Our online distance learners can download resources available within the private network through UTM virtual private network (VPN) using registered UTM id via the following link.
Check your computer set-up
You can use the following links to test that your computer is set up correctly.
Test your internet speed connection (Speedtest.net)
Supported Web Browser
You will need to check that your website browser is supported by the Universiti Teknologi Malaysia to access the Open Distance Learning System.
| Platform | Browser(s) |
| Windows 11 | Firefox 60 ESR, Edge, Internet Explorer 11, Chrome |
| Windows 10 | Firefox 60 ESR, Edge, Internet Explorer 11, Chrome |
| Windows 7 | Firefox 60 ESR, Internet Explorer 11, Chrome |
| Mac OS X | Firefox 60 ESR, Chrome |
| Linux (Scientific Linux 6 and 7) | Firefox 60 ESR |
Windows XP is no longer supported, therefore no browser support on the Windows XP platform.
No specific Chrome version is supported due to the nature of Chrome releases.
No specific Edge version is supported due to the nature of the Windows 10 releases.